Deleting your Rothern account

If you can't sign in

You don't need to reinstall the app: you can follow the same steps on www.rothern.com. If you can't sign in at all (for example, your company account has been suspended, or your company's administrator has deactivated your account or removed you from the team), send your deletion request from the email address registered to your account to kvkk@rothern.com. Include your first name, last name and company name. To verify the request, we write to the email address registered to your account (or, if you were removed from the team, the address you last used) and ask you to confirm from there; we may also ask for more information. If you were removed from the team, your sign-in details, email address, phone number and two-step verification data were deleted at the moment of removal; you can use this route to have your name, which stays in the company's records, deleted as well. Requests are completed free of charge within 30 days at the latest.

Deleted at once

• Your sign-in details are deleted; your email address can be used again for a new sign-up.
• Your first name, last name, phone number and email address are removed from the account record; from then on the record is shown under the name “Silinmiş Kullanıcı” (Deleted user), in your company's Activity log too, where a short code next to the name tells deleted accounts apart.
• Your notifications, device notification registrations (push tokens), two-step verification settings and recovery codes, and any pending password reset and verification codes are deleted.
• Your conversations with the AI assistant are deleted; your email address is also removed from the AI usage records and from team invitations sent to you.
• Your optional consent to commercial electronic messages is withdrawn.

What is kept, and why

The records below are not deleted with your account, because they belong to your company and the other parties or must be kept by law.

• Your company's buying requests, quotes, orders, approvals, messages and uploaded documents stay with the company. In these records your account appears as “Silinmiş Kullanıcı” (Deleted user); to keep conversations intact, the sender name on messages you sent stays as it was when they were sent.
• Commercial records and commercial correspondence (requests, quotes, orders, messages and the delivery records of emails about these transactions) are kept for 10 years from the end of the calendar year in which the record was created, in view of statutory retention obligations and the 10-year limitation period. Other email delivery records are deleted sooner: those of security and verification emails after 1 year, those of suggestion, digest and announcement emails after 2 years.
• Audit records (activity logs, with the email address you had at the time) are kept for 10 years for platform security and as evidence in case of a dispute; the IP address and browser details in them are deleted before 2 years have passed. Server access (traffic) logs are kept for at most 2 years (Turkish Law No. 5651, Article 5(3)). The dates you accepted the agreements stay, as evidence, for as long as the related commercial records are kept.
• Copies in system backups are deleted as the backups are replaced in their normal cycle.
• Your name may appear in notifications and emails sent earlier to other users; these stay in the recipients' accounts and in the delivery records. If you unsubscribed from emails, that record (only your address and what you unsubscribed from) is kept indefinitely so that emails are not sent to you again.
• Information on the company record belongs to the company and stays with it while the company operates: the authorised person's ID number and the uploaded images of their identity document (these may be your own details), the national ID number used as the tax number of a sole proprietorship, the business address, and the company's billing email address and phone. This information is deleted when the company closes, under the rule in the “Special cases” section.

All retention periods and the reasons for them are set out in the Personal Data Retention and Destruction Policy, and how your personal data is processed in the KVKK Privacy Notice (both in Turkish).

Special cases

• If your company has other users, only your account is deleted; the company and the other users are not affected. Draft and ongoing requests you opened are handed over to the company's Founder. After your account is deleted, at least one active person who can manage users (the Founder or a user with user management permission) must remain in the company.
• If you are the company's Founder and the company has other users (including inactive ones), first transfer the Founder role to another user under Settings › User management, or remove the other users from the company.
• If you are the company's only user, the company account closes together with your account; the company profile, its products and its public requests are taken down. This isn't possible while there are orders in progress (not completed, cancelled or rejected, including orders that were delivered but not yet completed) or open requests (awaiting publishing approval, collecting quotes, or in evaluation or award); complete them first. Completed orders and quotes you sent to other companies' requests don't prevent deletion.
• For a closed company, information such as its legal name, tax details, addresses, bank accounts and verification documents is deleted by Rothern within 30 days at the latest, except for records that must be kept by law (such as completed orders); if the company has past commercial records, the company record stays under the name “Silinmiş Firma” (Deleted company).
• Accounts opened from the sign-up form whose email address was never verified are deleted automatically, together with the company record, once 7 days have passed; you don't need to do anything.
• If you can't complete these steps (for example, there is nobody to hand the Founder role over to, or an order can't be concluded), write to kvkk@rothern.com and we will complete the deletion with you.

Deleting some information without deleting the account

You can remove your phone number at any time under Settings › Account details. To have specific personal data deleted without deleting your account, write to kvkk@rothern.com under the KVKK (the Turkish data protection law).